Who this policy is for
rdv.dev is sold to businesses only, under the terms of service. This policy is part of those terms. It explains when OPALITH SAS refunds or credits what you paid.
Monthly plans
Every paid plan is billed monthly, in advance, by card. There is no annual commitment and no minimum term. Prices are on the pricing page, in euros, VAT excluded.
Cancelling
- The owner can cancel the paid plan in the app at any time.
- Cancellation takes effect at the end of the month already paid. Until then, the workspace keeps everything its plan includes; after that, it continues on the Free plan.
- We do not refund the remaining days of a month already started.
- Cancelling costs nothing, and your data stays yours: you can export it at any time.
Changing band
On the Team plan, the price follows your number of hosts.
- Moving up a band. Once the owner confirms, the difference is charged pro rata for the rest of the current month.
- Moving down a band. The difference for the rest of the current month is credited against your future invoices. A credit is never paid out in money, and is not refunded if you cancel.
Billing errors and duplicate charges
If we charge you by mistake, charge you twice, or charge an amount that does not match your plan and band, we always refund the difference in full, to the original payment method, within 14 days of confirming the error.
When we end the service
If we end the agreement for a reason other than a breach of the terms by you, or if you end it because you objected to a new sub-processor and we found no solution together, we refund the fees paid for the period after the end date.
Fees already credited
An amount already given back as a credit on your invoices is not refunded again in money.
How to ask
Write to hello@rdv.dev from the owner's address, with the invoice number and a short description of the problem. We reply by email and, when a refund is due, tell you when it was sent.
This does not affect any right you have under the law that applies to the agreement.